2013-14 Refund Protection Option
Season Passes Covered
Killington Unlimited (all ages), Blackout and Midweek passes and Pico Mountain Unlimited Passes are covered under this credit policy.
Season Pass Cancellations
Any season pass holder may cancel their pass and receive a full credit if they make their request prior to December 15, 2013 (Killington Passes) or December 31, 2013 (Pico Passes) if the pass hasn’t yet been used for winter lift access. For passes that include previous season spring or summer access, the cost of the one-day ticket for each day’s use will be deducted from the credit amount.
Season Pass Terminations
Any season pass holder may terminate their season pass and receive a pro-rated credit based on the schedule below if they have a change of circumstance not of their own choosing which prevents them from using their pass for at least 30 consecutive days. Requests for terminations will be considered on a case by case basis and are at the sole discretion of Killington/Pico but are most typically issued for injuries, illnesses, pregnancy, job loss and relocation. All requests for terminations must be made prior to April 15th. There will be no credits issued for changes in circumstance which occur on or after March 15th. Supporting documentation may be requested prior to approving a credit; failure to provide documentation requested may result in the denial of credit regardless of the reason for seeking a credit.
|Termination Credit Schedule|
Change in Circumstance Occurs Prior to:
Purchase Price Credit Amount:
|December 15, 2013||75%|
|January 15, 2014||60%|
|February 15, 2014||40%|
|March 15, 2014||20%|
Credits will not be provided for the reasons listed below which is not an all inclusive list:
- A change in circumstance that does not prevent the pass holder from skiing/riding for less than 30 days
- Injury or illness as a result of skiing or snowboarding on closed trails or by going beyond the ski area boundary causing a search to be conducted
- Lack of snow, weather conditions, or trail/lift closures
- Loss of pass by family member or friend for reasons noted above or for reasons in violation of the Season Pass Agreement.
Requests For Credits
All requests for credits must be made by April 15, 2014. Requests may be made in person at the Snowshed or Pico Sales Center during normal business, by emailing email@example.com or mailing the season pass office at Killington/Pico Season Pass Office, 4763 Killington Road, Killington, VT 05751.
Receiving Your Credit
All credits will be issued in the form of a Killington/Pico gift card which will be valid for three years from the date of issuance. Optionally, the recipient of a credit may choose a refund but will have a fee of 5% of the total amount to be credited deducted from the credit amount. Refunds for passes purchased by cash or check will only be refunded via check and may take up to two weeks for processing from the date the request is approved and processed. Refunds for passes purchased by credit card will only be refunded to the original credit card used to make the purchase and may take up to ten business days for processing from the date the request is approved and processed.