2013-14 Refund Protection Option
Season Pass Refund Protection
A Pico season pass is the most economical option for avid skiers and riders looking to experience the thrill of a large mountain with the personal touch of a smaller ski area. For just 5% of your pass purchase price, the Refund Protection Option (RPO) protects your investment from unforeseen circumstances that prevent you from beginning your season or cut it short. RPO allows you to recoup a portion of the cost of your pass if you are unable to begin or finish the season for which the pass was purchased.
Examples of when you might need the RPO:
- You or an immediate family member becomes ill or suffers an injury
- You lose your job through no fault of your own after 1 year with an employer
- Your primary or secondary residence (in Vermont) is made uninhabitable due to fire, flood vandalism, burglary or natural disaster
- You are summoned to jury duty and cannot use your pass temporarily
- You relocate to an address more than 300 miles (by car) from Killington, Vermont
- You are called to active military service or military leave is revoked or reassigned
Who is Eligible?
Any individual who buys a Season Pass from Killington/Pico Ski Resort Partners, LLC for a winter season may purchase the Refund Protection Option for their Season Pass only
Refund Protection is NOT transferable and cannot be sold or exchanged.
Season Pass Cancellations
Any individual who purchases RPO in conjunction with their pass will qualify for a full refund if they make their request prior to December 15, 2013 and the pass has not been used for lift access. Individuals who choose to take advantage of the Spring Use Benefit (use of the pass from the time of purchase thru the end of the 2012-13 winter season) will have the cost of the one-day ticket for each day lift access was granted deducted from the refund amount. The cost of the RPO is not refundable under either scenario.
Season Pass Terminations
Any individual who has used their pass for lift access at least one day during the 2013-14 season but is unable to finish their season due to a valid change in circumstances and who purchase the RPO in conjunction with their pass will qualify for a prorated refund according to the schedule below. All requests must be made prior to April 14, 2014. The cost of RPO is not refundable.
|Circumstance occurred prior to||Purchase price refund|
|December 15, 2013||80%|
|January 15, 2014||65%|
|February 15, 2014||50%|
|March 15, 2014||35%|
|April 1, 2014||15%|
Valid Changes in Circumstances
Refunds will be issued for the reasons defined below pending receipt of required documentation which provides sufficient information as determined by the Ticket Sales Manager or their designated staff. Requests for refunds for other reasons will be reviewed and granted on a case by case basis at the sole discretion of the Ticket Sales Manager.
|Injury or illness||Pass holder has developed an illness or suffered an injury which is so disabling that the pass holder cannot ski or snowboard for a period longer than 30 days. Date of change in circumstance is defined as the date the pass holder is diagnosed by a physician.||Original letter from diagnosing physician on official letterhead indicating date of diagnosis|
|Injury or illness of immediate family member||Pass holder has an immediate family member (parent, spouse, sibling or child) who has developed an illness or suffered an injury and the pass holder cannot ski or snowboard for a period longer than 30 days because the pass holder is directly involved with the care or comfort of the family member as certified by the family member’s physician. Date of change in circumstance is defined as the date the family member is diagnosed by a physician.||Original letter from family member’s physician on official letterhead|
|Residence becomes uninhabitable||Pass holders primary or secondary residence (secondary residence must be located within the state of Vermont) becomes uninhabitable due to fire, flood, natural disaster, vandalism or burglary as verified by a local authority or insurance adjuster. Date of change in circumstance is defined as the date of damage to the residence.||Original letter from local authority or insurance company or copy of local authority or insurance claim report indicating date of incident|
|Jury duty||Pass holder is required to serve on a jury for a period longer than 30 days. Date of change in circumstance is defined as the first date the pass holder is required to appear for selection.||Original court documentation showing length of service|
|Involuntary termination or lay off||Pass holder is terminated through no fault of their own from a full-time job which they have had for at least one full year and was not temporary. Independent contractors and self-employed persons do not qualify. Date of change in circumstance is defined as the day following the pass holders last day of work.||Original documentation from employer indicating date of layoff|
|Employment related move||Pass holder is required to move to an address located more than 300 miles from Killington, Vermont for a period longer than 30 days for employment related reasons. Date of change in circumstance is defined as the date the pass holder changes their legal address.||Original documentation showing change of legal address|
|Pregnancy||The pass holder becomes pregnant or the pass holder’s significant other becomes pregnant and the pass holder is unable to ski or snowboard for a period longer than 30 days as they are needed to care for the newborn or expecting mother as verified by a physician. Date of change in circumstance is defined as the date a physician confirms pregnancy or date care is needed.||Original letter from diagnosing physician on official letterhead indicating date of confirmed pregnancy or date care is needed|
Invalid Changes in circumstances
Refunds will not be provided for the reasons listed below. This list is not inclusive.
- Injury or illness caused intentionally by the pass holder
- Injury or illness that does not prevent participating in skiing or snowboarding for a period longer than 30 days
- Injury or illness as a result of skiing or snowboarding recklessly or on closed or out of bound terrain
- Incarceration where the pass holder pleads guilty or is found to be guilty
- Business interruption of Pico Mountain (due to declared or undeclared war, or any act of declared or undeclared war)
- Elective or cosmetic surgery
- Lack of snow or poor weather
Requests for Refund
All requests for refunds must be made within two weeks of the date of change in circumstances to qualify for a refund. Requests may be made in person at the Pico Sales Center during normal business hours as posted on picomountain.com, by emailing email@example.com or by mailing the season pass office at:
Killington/Pico Ski Resort Partners, LLC.
C/O Season Pass Office
4763 Killington Road
Killington, VT 05751
Requests for refunds will not be accepted after April 14, 2014 or for changes in circumstances which occur on or after April 1, 2014.
- Injury - means bodily injury which is sustained as a direct result of an unintended, unanticipated accident that is external to the body and that occurs while the Pass Holder’s coverage under Refund Protection is in force.
- Pass Holder - means an individual who buys a Season Pass from Killington/Pico Ski Resort Partners, LLC for a ski season.
- Physician - means a licensed practitioner of the healing arts acting within the scope of his or her license who is not the Pass Holder or a person who is related to the Pass Holder by blood, marriage, civil union partner or living arrangement.
- Sickness - means an illness or disease that requires treatment by a Physician.
- Skiing/Ski - means alpine, nordic or telemark skiing, snowboarding and snowshoeing.